On 23rd. March 2000, the Wiesbaden Casino became pobably the first casino in the world - definately the first casino in Germany - to be certified for table games and slot machines in Quality Management DIN EN ISO 9001. This proves, that the Wiesbaden Casino management...
| ...is commited to consequent service orientation and continual quality improvements as their main objectives. This is confirmed by our current balance sheet. Despite strong competitors, the casino has grown at a better rate than that of the market average. Between 1991 and 2004 the casino not only rose seven places to position 5 in the national ranking (based on gross revenue), but also increased the gross betting revenue by 182% to reach a sum of 44.6 million Euros as of today. The national average inreased by just 60% in comparison. Our Wiesbaden team has now certainly earned the casinos standing as the No.1 in the Rhein-Main region. | The Wiesbaden Casino is one of some 60 licensed casinos in Germany and is subject to continual state monitoring. More than 90% of the gaming revenue goes to the Wiesbaden City Council and Hessen County. |
| In almost all European countries the Casinos have a special form of Employee salary. As in the Wiesbaden Casino, the employee salaries consist entirely of tips from our guests. | The unwritten law is that our guests donate to our staff 1/35 th of any winnings they may earn. This tip is placed in the Kitty for the employees. It should be emphasised that these tips are not extra benefits; they are the only form of salary that the croupiers earn. If you have a lucky hand at our tables and remember to tip our Kitty, you will be expressing your gratitude to our employees. |
Quality management and expansion
